Buying a piece of software via digital download can be a very different experience depending on the platform and the digital store. The Google Play Store and Apple App Store have their own limited return policies, while the Windows 10 and Xbox Stores have had a very limited refund policy that required jumping through some processing hoops.

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5. Microsoft Refund Policy Xbox
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Final fantasy 7 android download. Apologies if this is old news but I certainly wasn't aware this had changed. MS have backtracked on last year's policy change for refunding. Microsoft / Xbox policy only allows one (1) digital refund per Xbox account per calendar year. If you want to use up your one refund for this year on this game, then go for it. But, you won’t be able to refund anything else this year if you buy something else by mistake. Apr 12, 2017 - Refunds being tested in Xbox Insider Program. The game or app must be downloaded and launched before requesting a. Microsoft's refund policy is very similar to the one Valve implemented on Steam in June 2015. Games and software downloads ordered on Amazon are not returnable. On Amazon.com can be returned within 30-days of purchase for a full refund.

Microsoft is changing all that for Windows 10 and Xbox buyers, however, with a new policy that’s making its way from the Xbox Alpha group of beta testers to everyone else. Now, users will be able to process their own digital app purchase refunds in a manner that’s not only faster and easier but a bit more liberal as well, as Ars Technica reports.

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The news came first to gamers signed up for the Xbox One “Alpha” preview ring, with an announcement that promised a new refund program for both Xbox One and Windows 10 users. As Ars Technica notes, Microsoft’s new policy is similar to Steam’s, namely that buyers have 14 days to return a title after purchase and as long as they haven’t used an app or game for greater than two hours in total. The news was also posted in the Xbox One reddit by user gaymerRaver.

The process isn’t quite so easy as simply selecting the title in the Xbox One or Windows Store interfaces. Rather, users wanting to process refunds will need to head to the order history section of their Microsoft account and then navigate to the relevant app or game. Users whose accounts have already been migrated into the new system will see a “request a refund” button, which doesn’t seem to be working for everyone at the moment.

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Microsoft has established some limitations on the refund policy. For example, refunds won’t be available for “DLC, season passes, and add-ons,” and anyone wanting to process a refund will need to wait at least a day before making the request.

Nevertheless, this change marks a meaningful improvement to the Xbox One and Windows 10 digital purchase experience and should make Microsoft’s stores significantly more attractive to buyers. Certainly, the company’s new policy is markedly better than those offered by other vendors, such as the Google Play Store with its two-hour refund period and Sony’s PlayStation store that requires a call into customer support that only sometimes results in a refund.

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There's nothing worse than buying a game, especially a $60 one, only to find it's not what you expected. (See: No Man's Sky.)

Xbox One Download Game Refund Policy 2017

For PC gamers, the digital download platform Steam already offers a refund window in which you can 'return' a digital game. Now, a similar system is coming to Microsoft's Xbox One and to games purchased through Microsoft's Windows app store.

Microsoft's new plan, currently being rolled out to some members of its Insider programs (who are essentially public beta testers), allows for refunds of games within 14 days of purchase, as long as the game has been played for less than two hours. Add-on downloadable content, aka DLC, is not eligible.

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The new feature came to light when screenshots of the Insider program update were posted to Reddit on Wednesday. Microsoft later confirmed the limited rollout.

Microsoft Refund Policy Xbox

'We're always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability,' Microsoft said. 'Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members.'

Xbox One Refund Request

There's no word on when the refund policy may expand to all Xbox and Windows gamers.